Shipping policy

Shipping Policy

At Zamoux Cosmetics, we aim to process and deliver your orders as quickly and efficiently as possible. Please review our shipping policy below for details on order processing and delivery.

Order Processing

  • All orders are processed within 1–3 business days (excluding weekends and public holidays) after payment confirmation.

  • Orders placed after business hours, on weekends, or on public holidays will be processed on the next business day.

  • Once your order has been processed and shipped, you will receive a confirmation notification.

Shipping & Delivery Timeframes

Delivery times may vary depending on your location and the courier service used.

  • Local deliveries: Estimated delivery within 2–5 business days after dispatch.

  • Delivery timelines are estimates and may be affected by factors outside our control, including courier delays, weather conditions, or public holidays.

Shipping Fees

  • Shipping fees are calculated at checkout based on your delivery location and order size.

  • Any applicable shipping charges will be clearly displayed before you complete your purchase.

Delivery Address Responsibility

  • Customers are responsible for providing accurate and complete delivery information at checkout.

  • Zamoux Cosmetics is not responsible for delays, failed deliveries, or lost packages resulting from incorrect or incomplete address details.

Order Tracking

  • Tracking information may be provided once your order has been dispatched, depending on the courier service used.

  • Customers are encouraged to monitor delivery progress using the provided tracking details.

Damaged or Lost Packages

  • If your order arrives damaged, please contact us within 24 hours of delivery with clear photos of the item and packaging.

  • For lost or significantly delayed shipments, please contact info@zamoux.com, and we will assist in resolving the issue with the courier.

Failed Deliveries & Re-delivery

  • If a delivery attempt fails due to customer unavailability or incorrect details, additional re-delivery fees may apply.

  • Orders returned to us due to failed delivery may be subject to re-shipping costs.

International Shipping

  • International shipping availability, fees, and delivery timelines will be displayed at checkout where applicable.

  • Customers are responsible for any customs duties, taxes, or import fees imposed by their country.

Contact Us

For shipping-related inquiries, please contact us at:
📧 info@zamoux.com